There's no doubt that there are plenty of options when it comes to buying unified communications (UC) service. The sheer number of firms in the field, and the comparative similarity of many of their offerings makes it actually kind of tough to decide which to go with. What's easy, however, is jumping ship, and that makes it tough for UC providers to keep customers in the fold. Differentiation is the way to keep ground taken by great prices or testimonials, and one of the best ways to differentiate is with voice recordings.

If you’ve been in the telecommunications industry for any length of time, you’ve dealt with "the staller". The staller is the client who hasn’t upgraded their phone system in over a decade; the client who, despite your repeated efforts, would rather stick with an outdated system than take the time to learn how to use the latest VoIP features. 

It’s true, business phone technology isn’t as coveted as mobile tech. However, it’s vexing that many of the same people who rush out to snatch up the new Apple iPhone X, drag their feet when it comes to embracing new business telecom. Plus, you know that the staller is missing out on some valuable phone system features…features that could help them take their business to the next level. So, what do you do? How do you keep customers up-to-date with the latest telecommunications technology without bombarding them with sales materials? 

Nonprofit fundraising isn’t for the faint of heart! In fact, for most non-profit organizations, fundraising is a year-round job. The good news: people are becoming increasingly more generous, and charitable giving rates are rising. The bad news: recent statistics indicate that fundraising gets harder year after year due to gift attrition. With more than 1.5 million nonprofits registered in the U.S., people have plenty of choices when it comes to supporting a good cause, and many organizations will not retain their donors in the next calendar year. So, how do you keep supporters engaged without overwhelming them with donation requests? How do you create donor loyalty at your organization? The answer…you get more creative! Today's fundraising is about more than just dropping money in a bucket. People want to engage with the charities they support. Whether you need to get the ball rolling or keep the fundraising momentum going, here are some innovative ways you can fundraise for your nonprofit. 

Whether you own a downtown bistro or a local dinner, preparation is key to running any successful restaurant. And that is doubly true when it comes to maintaining a high level of service during your busy season. From waitstaff calling in sick to equipment malfunction, unfortunately, things outside of your control can (and will) go wrong. That is why it is so important to be proactive, streamlining your process and creating the foundation for a successful dinner rush. Here are a few steps you can take to provide better service during your restaurant’s busy season…

Property management is a customer focused industry. However, today’s property managers wear a lot of hats, and juggle an array of tasks on any given day. Whether on-site or off-site, they don’t always have the time or resources to provide immediate response to each any every tenant issue. It has been estimated that it costs seven times more to bring on a new tenant then it does to renew an existing one, which means this is a problem you’ll need to overcome if you want to keep your tenants happy and your turnover rates low. Fortunately, you may already have all the tools you need to tackle this challenge, and you’ll find them in your business phone system. In fact, today’s cloud hosted phone systems offer a wide range of features that you can use to help resolve your tenant issues. Here are just a few tenant challenges you can overcome with your VoIP business phone system…

Whether you are a loan officer or mortgage broker, you’ve dealt with your fair share of hiccups throughout the mortgage financing process. While these challenges are par for the course for you, your clients often have a different perspective. Most homebuyers don’t fully understand the mortgage process and can be overwhelmed by how much it entails. Ensuring a positive client experience is all about managing expectations. Most importantly, it’s just good business. In fact, mortgage servicers that invest strategically in the customer experience not only recapture that investment, but can also increase profits and raise customer satisfaction. Here are 6 easy and effective ways to manage client expectations during the home financing process.

Gone are the days when independent contractors are routinely booked a solid 6 months out. Not only is the market saturated with contractors and home remodeling businesses, but when homeowners finally decide to make a move on their remodeling projects, they expect them to be done ASAP. Managing this type of business flow can be tricky for small businesses because it requires a steady stream of projects in order to keep your profits rolling in. In addition, your long, laborious days on-site can leave little time for your marketing efforts.  In fact, 47% of small business owners handle marketing efforts on their own. So, simple, affordable strategies are key. Fortunately, successful marketing isn’t about working harder it’s about working smarter. Here are some affordable and effective marketing strategies to help boost your home remodeling business...

When call center staff training begins, a variety of issues are brought into play. How to deliver the best customer service, how to sound like you're smiling on a phone call, how to deliver bad news when it needs to be delivered, and so on. One point that often isn't considered is the point of accents. As it turns out, call center and voice recording accents have a bigger effect than expected.

In law school you spend countless hours studying case law and legal theory, but very little (if any) time learning the ins and outs of running a successful law firm. While the counsel you provide is vital to building your law business, your client relations are essential to your continued success.